Our Story


We’re among the top banks in the Kuwait. We offer our individual, corporate and SME customers banking and financial services through our extensive network of retail, corporate and SME offices and branches.

We’re also growing internationally, with branches in Qatar and UAE and having acquired a bank in Egypt. In 2008, we became the first Kuwait bank to establish a representative office in China.

We’re rated strongly and consistently, as indicated by our independent ratings and recognitions. Our Foreign Currency Long Term and Foreign Currency Short Term ratings by leading rating agencies are:

  • Moody’s: A1/Prime 1
  • Fitch: A+ / F1 
  • Capital Intelligence: A+/ A1

Everything we do is rooted in our core values, which are: Integrity & Transparency, Customer Focus, Team spirit, Continuous Improvement, Nurturing Staff, Responsible Community Membership and Best practices.     They’re our foundation and guide our strategy and approach to business. By remaining aligned with these core values, we aim to realise our vision and mission:

Vision Statement (2010-2018)

To be the best in class for the banking industry in the UAE.

Mission Statement (2016-2018)

To be the first and the best bank of choice for all stakeholders.

We’re the bank that cares. This means that everything we do; we do for our customers and our stakeholders. We innovate and expand our range of products and services using the feedback and insights we get directly from our customers. And it’s working, as the many local and regional awards we’ve won clearly show. We’re also actively making life better for the communities in which we operate, and we’re invested in protecting the environment for the long term.

Taking responsibility for the future

Our shareholders, customers, employees, society, business partners and the environment are all impacted by what we do. They also heavily influence the way we run our business.

Our success and growth depends on the ways in which we can create real value for these stakeholders through our products and services, our contribution to the economy, social development and our respect for the environment. When we say “We Care”, we mean it.  We demonstrate it in all our business operations, by understanding and addressing the issues that our stakeholders care about most.

Read more about our Corporate Social Responsibility (CSR) and sustainability Initiatives here.